|
|
| |
Focusing on timely and thoughtful
after-sale service, Garsen Company has set up a complete
after-sale service network, of which the technical service
center is established at the headquarters with 40 experienced
engineers of systematic training records. And, some branches
or offices have been founded in some large and medium
cities across the country, capable of offering a perfect
after-sale tracking service and technical support. The
company has made the following service commitments to
its customers:
1. Our company will offer one-year-long free repair
warranty for projectors (except for the bulbs), video
display desks and central control systems. Spare parts
damaged owing to non-malicious action can be replaced
during the warranty period. After the warranty period,
our company will provide a life-long maintenance service,
with the expenses charged by the cost of spare parts.
2. Our company has set up a two-level after-sale service
system, and branches have been founded in Beijing, Shenzhen,
Chengdu, Xi’an, Wuhan, Kunming and Zhengzhou, all of which
can directly provide to local customers timely technical
consultation and maintenance services.
3. Our company has set up some warehouses of spare
parts and a technical service & maintenance center in
Guangzhou. In the case of any equipment failure, the response
time in Guangzhou city is 4 hours, Pearl River Delta 12
hours, and other places in the province 24 hours and out
of the province 48 hours, respectively. |
| | | |
|
